Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
In the event of any concerns or complaints about possible violation of intellectual property rights, please send us an email at firstname.lastname@example.org , identifying with specificity the rights alleged to be violated and the accused product(s).
（This email address is just for intellectual property rights and legal issues. Other requests may not get respondence.）